Help
Support
We’re here to help you get the most out of Acre.
Contact us
For questions, bug reports, billing help, or account issues, email us at support@acreai.io. We aim to respond within two business days.
To help us resolve things quickly, include the email address on your account, the device and app version you’re using, and a short description of what happened (screenshots welcome).
Common questions
An evaluation is taking a while.
Running an evaluation starts a background AI analysis that can take up to about 90 seconds. You can leave the screen — results appear automatically when ready, and you’ll get a push notification if you’ve opted in.
How do I manage my plan or billing?
Your current plan and usage are shown in Settings. Plan changes and payment management are handled from your account on the web at acreai.io.
How do I export or delete my data?
From Settings → Privacy & Data you can export all of your data or permanently delete your account at any time.
More
See our Terms of Service and Privacy Policy. Acre is a product of Ares Labs LLC.