Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Acre, including the Acre website, application, reports, artificial-intelligence features, import tools, shared deal rooms, subscription features, and related services (collectively, the “Service”).

The Service is provided by Ares Labs LLC, a Texas limited liability company (“Ares Labs,” “Acre,” “we,” “us,” or “our”). Acre is the product name and customer-facing brand of Ares Labs LLC.

By creating an account, clicking to accept these Terms, accessing the Service, or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization.

You must be at least 18 years old to use the Service. The Service is intended for commercial real estate owners, investors, brokers, lenders, operators, analysts, and other users evaluating commercial real estate. It may be used by both professional and non-professional users, but it is designed primarily for properties located in the United States.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate account and billing information and to notify us promptly at legal@acreai.io if you believe your account has been compromised.

Acre provides software tools for commercial real estate evaluation, including property intake, document upload, listing import, AI-assisted document extraction, AI-assisted deal analysis, buy-box comparisons, generated questions, due-diligence checklists, deal chat, share links, and branded reports.

Acre is a decision-support tool. It does not replace independent diligence, professional judgment, or advice from qualified professionals. Property markets, financing terms, taxes, insurance, zoning, tenant quality, lease enforceability, environmental conditions, and other deal factors can change or be incorrectly reported by third parties.

Acre does not provide financial, investment, legal, tax, accounting, brokerage, lending, appraisal, inspection, environmental, title, insurance, or property-management advice. Acre is not a broker, lender, appraiser, attorney, CPA, tax adviser, investment adviser, fiduciary, inspector, underwriter, or environmental consultant.

Scores, summaries, comparisons, market commentary, questions, document checklists, chat responses, reports, maximum-offer calculations, and all other outputs are for informational purposes only. They are not a recommendation to buy, sell, finance, hold, lease, or invest in any property or security. You are solely responsible for your decisions and should consult qualified professionals before acting.

Acre uses artificial intelligence and deterministic calculations to help analyze information you provide. AI outputs may be inaccurate, incomplete, outdated, misleading, inconsistent, or based on incorrect assumptions. AI may misread documents, omit important context, or generate information that appears confident but is wrong.

You must independently verify all facts, calculations, citations, document summaries, financial assumptions, market assumptions, and deal conclusions before relying on them. Acre does not guarantee that the Service will identify every risk, issue, defect, fraud indicator, lease problem, environmental concern, zoning issue, title issue, or diligence item.

You may submit property information, addresses, financial data, rent rolls, operating statements, offering memoranda, leases, inspection materials, environmental materials, broker communications, screenshots, listing text, branding assets, notes, questions, and other content (“Customer Content”).

You retain ownership of your Customer Content. You grant Acre the rights necessary to host, store, copy, process, transmit, display, analyze, generate outputs from, and otherwise use Customer Content to provide, secure, support, maintain, and improve the Service.

You represent that you have all rights, consents, and permissions needed to submit Customer Content to Acre and to allow Acre and its service providers to process it. You should not upload social security numbers, bank account numbers, payment-card numbers, government IDs, protected health information, or other highly sensitive personal information unless you have a lawful basis, permission, and a genuine need to do so.

Acre may allow you to generate reports, export data, and share specific evaluations through read-only deal-room links. You may share your own reports and evaluations with lenders, partners, brokers, investors, advisers, and other transaction participants, provided you are responsible for that sharing and have the right to disclose the underlying information.

Shared links may expose deal information to anyone who has the link and, when enabled, the password. You are responsible for choosing recipients, setting appropriate passwords or expirations, and revoking access when needed.

Acre may offer free and paid plans with different features, quotas, usage limits, and billing intervals. Paid subscriptions are processed by Stripe or another payment processor. By starting a paid subscription, you authorize recurring charges for the selected plan and billing interval until you cancel.

Plan limits, pricing, and features may change over time. Annual plans are billed upfront for the annual period. If you cancel a subscription, you will generally keep paid access until the end of the then-current billing period unless otherwise stated in the checkout or billing portal. Downgrades may take effect at the end of the billing period. Upgrades may take effect immediately after payment confirmation.

Refunds are reviewed case by case and are not guaranteed unless required by law. Taxes, if applicable, may be calculated and collected through Stripe or another payment processor. You are responsible for any taxes, duties, or similar assessments not collected at checkout.

Acre and its licensors own the Service, including software, design, workflows, prompts, templates, documentation, trademarks, logos, and other Acre materials. These Terms do not transfer ownership of Acre intellectual property to you.

If you provide feedback, ideas, or suggestions, you allow Acre to use them without restriction or compensation.

To the maximum extent permitted by law, Acre will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, loss of goodwill, cost of substitute services, or losses arising from real estate, financing, investment, tax, legal, diligence, purchase, sale, lease, or other transaction decisions.

To the maximum extent permitted by law, Acre’s total liability for all claims relating to the Service or these Terms will not exceed the greater of $100 or the amounts you paid to Acre for the Service during the 12 months before the event giving rise to the claim.

Before filing a claim, you and Acre agree to try to resolve disputes informally by sending written notice to the other party and allowing 30 days for a good-faith resolution.

To the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court, except that either party may bring an individual claim in small-claims court or seek injunctive or equitable relief for misuse of intellectual property, confidential information, or the Service.

You and Acre waive the right to a jury trial and agree that claims may be brought only on an individual basis, not as a plaintiff or class member in any class, consolidated, collective, representative, or private attorney general action, to the maximum extent permitted by law.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Subject to the arbitration provision above, courts located in Travis County, Texas, or the federal courts serving that county, will have exclusive jurisdiction over disputes arising from these Terms or the Service.

Legal notices to Acre should be sent to legal@acreai.io and to Ares Labs LLC, 5900 Balcones Dr., STE 100, Austin, TX 78731.